LesBrasCasses is currently in beta. You may experience glitches or other issues during this testing phase. If you encounter any problems, please contact our support staff.
Your tickets live here
Sign in to open a ticket or pick up a conversation with the team. Response times and department coverage are on the right.
Your support plan
Standard
First reply within 24 h
Support desk
The ticket system is new to our staff team. Please be patient while we accommodate it. Thanks for your understanding.
Technical Support
Mon-Fri 10:00 AM - 6:00 PM CEST
Billing Support
Mon-Fri 10:00 AM - 6:00 PM CEST
Sales
Mon-Fri 10:00 AM - 6:00 PM CEST
Upcoming Maintenance
Help yourself first
Support plans
You are on Standard. A change applies to every ticket on the account, including the ones already in the queue.
Standard
Current plan
Included
First reply within 24 h
Mon-Fri 10:00 AM - 6:00 PM CEST
-
Ticket support in English and French -
Server access requests -
Docs and community Discord
Priority
€50,00
/ month
First reply within 16 h
Every day 10:00 AM - 6:00 PM CEST
-
Everything in Standard -
Evening and weekend cover -
Your tickets are answered first -
Mark any ticket as urgent -
Covers every server on the account
You pick your card on Stripe and confirm there.
Enterprise
On contract
First reply within 8 h
Every day 12:00 AM - 11:59 PM CEST
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Everything in Priority -
Round the clock cover with a contractual target -
A named operator on your account -
Private Discord escalation -
Quarterly infrastructure review