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Sign in to open a ticket or pick up a conversation with the team. Response times and department coverage are on the right.
Your support plan
Standard
First reply within 24 h
Support desk
The ticket system is new to our staff team. Please be patient while we accommodate it. Thanks for your understanding.
Technical Support
Mon-Fri 10:00 AM - 6:00 PM CET
Billing Support
Mon-Fri 10:00 AM - 6:00 PM CET
Sales
Mon-Fri 10:00 AM - 6:00 PM CET
Upcoming Maintenance
Help yourself first
Support plans
You are on Standard. Changes apply to all your tickets.
Standard
Current plan
Included
First reply within 24 h
Mon-Fri 10:00 AM - 6:00 PM CET
-
Ticket support in English and French -
Server access requests -
Docs and community Discord
Priority
40,00 €
/ month
excl. tax
First reply within 16 h
Every day 10:00 AM - 6:00 PM CET
-
Everything in Standard -
Evening and weekend cover -
Your tickets are answered first -
Mark any ticket as urgent -
Covers every server on the account
You pick your card on Stripe and confirm there.
Enterprise
On contract
First reply within 8 h
Every day 12:00 AM - 11:59 PM CET
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Everything in Priority -
Round the clock cover with a contractual target -
A named operator on your account -
Private Discord escalation -
Quarterly infrastructure review